Privacy Policy (English)
Flight24 BD Ltd. (“Flight24” , “we”, “our”, or “us”), as controller of your personal data, respects your privacy and is committed to complying with this Policy, which describes how we, as a travel management and related services company, collect and use the personal data that you, the company which you are an employee of or are otherwise traveling on behalf of (“Company”), or third parties provide to us.
What is the scope of this Policy?
This Policy describes what personal data we collect about you, how we collect it, how we use it, with whom we may share it, and what choices you have regarding our use of your personal data. We also describe the measures we take to protect the security of your personal data and how to contact us. We encourage you to read this Policy carefully and in its entirety as it relates to your rights regarding the processing of your personal data. As a user of our Services, you understand and agree that we collect, use, store, and disclose
your personal data in accordance with this Policy. Our privacy practices vary as they must amongst countries in which we operate to reflect local legal requirements. flight24 BD Ltd complies with applicable data protection laws in the jurisdictions in which it operates in its handling of personal data.
What personal data does flight24 BD Ltd collect?
In the course of providing its Services, flight24 BD Ltd may collect, use, store, and disclose personal data. Personal
data is any information that can be used to identify you or that we can link to you. You, as traveler or user of the
Services, may be asked to provide certain personal data when you use our Services, such as:
● Names and contact information (work and home/mobile phone, fax, email, address);
● Traveler arranger and emergency contact names and information;
● Traveler preferences and trip/meeting details (e.g. routings, class of service, seat preferences, frequent flyer
data, meal preferences, hotel/rail/car and other ground transportation membership data and preferences,
special accommodation requests, other personal data voluntarily supplied by you via your profiles, surveys,
or other requests);
● Travel documentation (e.g. passport/visa/national id/driver’s license number, TSA number, citizenship, date
of birth, gender);
● Payment data (corporate/personal credit cards) and bank information;
● Login credentials, user IDs, employee IDs, IP addresses, and browsing information; and
● Company identifiers (department, division, cost center).
If you submit any personal data relating to other people in connection with the Services (e.g. if you make a
reservation for another individual, or provide an emergency contact), you represent that you have the authority to do
so and that you have informed them we will collect, use, store, and disclose such personal data in accordance with
this Policy.
How does flight24 BD Ltd collect personal data?
flight24 BD Ltd collects personal data:
● Directly from you when you access various parts of our Services, including when you communicate with us
via email or other channels;
● From other sources, for instance, including your Company and your Company’s third parties who may send
us your personal data on your or your Company’s behalf; and
● From the network of websites and applications accessible through or utilized by our Services and our
company, including third party suppliers (e.g. airlines, hotels, payment card providers) and our flight24 BD
Ltd related companies, affiliates, subsidiaries, joint ventures, partners, subcontractors, and agents. This
includes personal data we collect automatically through our websites and applications, for instance by using
cookies and similar technologies.
How does flight24 BD Ltd use personal data and on which legal bases?
flight24 BD Ltd collects and uses your personal data for specified, explicit, and legitimate purposes as described in
this Policy and does not process your personal data further in a manner that is incompatible with those purposes.
flight24 BD Ltd uses personal data to:
A. Provide its Services and fulfill its obligations to your Company and travelers (e.g. complete and administer travel
reservations, assist in managing the travel, provide travel based reporting and analytics, issue electronic and
standard ticketing, process refunds, provide notices about your account and the Services, inform you of updates to
our websites and applications, provide travel consulting services, including, but not limited to, business intelligence
applied to the analysis of a Company’s travel policy, sustainability engagement, and other changes to our products or
Services).
B. Communicate with you via various multi-media channels (for instance, by email, post, phone, or flight24 BD Ltd’s
websites or applications) and to provide you with customer service.
C. Understand how our websites and applications are used and provide a customized experience as you use our
Services, such as by providing interactive or personalized elements on our Services and providing you with content
based on your interests (for more information, see the Section below titled “How does flight24 BD Ltd handle “do not
track” requests and use “Cookies” and other similar technologies?”).
D. Fulfill a request made by you or your Company (e.g. travel based reporting, travel consulting and/or sustainability
based reporting, questions, booking requests, or other requests about your personal data). Automated
decision-making may be used to process some requests to assist in delivering faster and more reliable Services to
you and/or your Company (e.g. rerouting your request to the appropriate department, sending automatic replies).
Important decisions will always be reviewed by a flight24 BD Ltd employee.
E. Send you newsletters, marketing emails, and other information or materials that may interest you or showing
personalized advertisements. Where required, we will obtain your consent before sending such marketing messages
or showing personalized advertisements.
F. Conduct surveys (e.g. traveler, client satisfaction) and review the quality and performance of our services for
customer satisfaction purposes.
G. Carry out our obligations and enforce your, our, or other’s rights as we believe reasonably necessary (e.g. billing
and collection, fraud prevention, comply with legal obligations, and respond to legal proceedings or requests from
legal authorities and law enforcement or other third parties).
To process your personal data as described above, flight24 BD Ltd relies on the following legal bases. In view of
purpose A, we process your personal data where necessary for the performance of the contract we have with your
Company and/or you, which allows us to deliver our Services to you. In view of purpose B to F, we rely on our
legitimate business interest to provide and improve our Services or on the legitimate interests pursued by your
Company. For purpose G, flight24 BD Ltd relies where applicable on compliance with legal obligations. We rely on
our legitimate business interest to prevent fraud and to protect our rights. When using personal data to serve flight24
BD Ltd’s or a third party’s legitimate interest, flight24 BD Ltd will always balance your rights and interests in the
protection of your personal data against flight24 BD Ltd’s rights and interests or those of the third party. We will obtain
your consent for the use of your personal data where required by applicable laws.
Who does flight24 BD Ltd disclose personal data to and why?
Personal data may be collected and shared with or disclosed as required for the provision of Services to:
● flight24 BD Ltd and its related companies, affiliates, subsidiaries, joint ventures, partners, subcontractors,
and agents as necessary to fulfill and support the Services, including emergency bookings and assistance,
ticket issuance, responding to requests, and assessing or offering promotions.
● Other companies flight24 BD Ltd uses to support its business who provide ancillary services (e.g. fulfillment,
surveys, storage, statistical analysis, technology, development, credit checks (as applicable)).
● Your Company for travel based reporting, travel consulting, auditing, tracking and other purposes as
necessary with your Company, including those of its personnel they request we send or make personal data
available to.
● Third party service providers you or your Company request we send personal data to (e.g. providers who
secure compensation for delayed, canceled, or overbooked flights on behalf of travelers; safety and tracking
information providers; companies providing weather information, travel alerts, and destination content
through solutions and tools; entities who collect travel information on behalf of airline carriers for the purpose
of such entities forwarding it on to certain airlines for tracking of negotiated fares between airlines and your
Company; successor organizations and other travel management companies).
● Third party service providers to complete travel arrangements and reservations and fulfill the Services (e.g.
Global Distribution Systems (GDSs); airlines, trains, rental car and other ground transportation companies,
hotels, cruise lines, destination management companies, and other related travel suppliers for
booking/ticketing purposes; industry reporting authorities; equipment and technology vendors, including,
without limitation, online booking tool providers, meeting registration software providers (including onsite and
mobile event management solution providers), and audio visual companies; visa and passport providers;
credit card companies and payment collection and processing companies).
● Other third parties as we believe is reasonably necessary in accordance with applicable laws, including laws
outside your country of residence to: (i) satisfy laws, regulations, or governmental or legal requests and
processes; (ii) identify, contact, or bring legal action against someone who may be violating our terms of use
or policies or otherwise enforce our terms and policies; (iii) operate the Services properly; or (iv) protect
flight24 BD Ltd and those it serves, including pursuing available remedies or to limit damages that may be
sustained (e.g. exchanging information with other companies and organizations for the purposes of fraud
protection and risk reduction).
Data consolidation companies may also be used by flight24 BD Ltd or your Company for the purpose of creating
reports and related statistics for benchmarking or other related purposes, including, without limitation, utilizing
cumulative statistical data, which may incorporate data acquired from your Company for ordinary business purposes
customary in our industry and the Services we provide, but without identifying, directly or indirectly, you or your
Company.
flight24 BD Ltd may be acquired, merge with another business, sell, or liquidate its assets, acquire, or buy other
businesses or assets. In such transactions, personal data is generally one of the transferred business assets. In the
event of an acquisition, sale, liquidation, or merger, your personal data and non-personal identifying information may
be automatically assigned by us in our sole discretion to a third party, in accordance with applicable laws.
Does flight24 BD Ltd disclose personal data across borders?
flight24 BD Ltd is a global company that provides travel related services and therefore, transferring your personal
data internationally is necessary for the provision of our Services. When sharing with or disclosing personal data to
other parties, including to flight24 BD Ltd’s related companies, affiliates, subsidiaries, joint ventures, partners,
subcontractors, and agents who provide Services and maintain facilities, your personal data may be transferred to
countries with data protection laws providing a lower standard of protection for your personal data than your country.
We will transfer your personal data in compliance with applicable data protection laws, including having adequate
mechanisms in place to protect your personal data when it is transferred internationally (e.g. Model Clauses, data
protection agreements). If you have questions or wish to obtain more information about the international transfer of
your personal data or the implemented safeguards, please contact us as provided in this Policy.
How does flight24 BD Ltd store and protect personal data?
Typically, flight24 BD Ltd stores personal data on its servers managed internally (mainly in Bangladesh) and with third
party storage providers.
flight24 BD Ltd uses appropriate technical and organizational security measures to protect the personal data flight24
BD Ltd holds on its network and systems from unauthorized access, disclosure, destruction, and alteration. We
conduct periodic reviews of our data collection, storage, processing, and security measures to verify we are only
collecting, storing, and processing personal data that is required for our Services and to fulfill our contractual
obligations. While we make every effort to protect the integrity and security of our network and systems, we cannot
guarantee, ensure, or warrant that our security measures will prevent illegal or unauthorized activity related to your
personal data. When using our Services, you should be aware that no data transmission over the Internet can be
guaranteed as totally secure. Although we strive to protect your personal data, we do not warrant the security of any
data and information that you transmit to us over the Internet and you do so at your own risk.
In order to protect your personal data, we kindly ask you to not send us credit card information or other similar
sensitive personal data, including special categories of personal data, to us via email. We also encourage you to
keep your password confidential and not disclose it to any other person. If you are sharing a computer with anyone
you should log out before leaving a website or service to protect access to your password and personal data from
subsequent users. Please alert us immediately if you believe your password or any of your personal data has been
misused while using flight24 BD Ltd Services and applications. Please note, we will never ask you to disclose your
password or credit card information in an unsolicited phone call or email.
How long does flight24 BD Ltd keep my personal data?
flight24 BD Ltd retains personal data for the period necessary to fulfill the purposes outlined in this Policy, unless a
longer retention period is required or permitted by applicable law. When determining how long to retain personal data,
we take into account the necessity of the personal data for the provision of our Services, applicable laws and
regulations, including data protection laws, and our legal obligations. We may retain records to investigate or defend
against potential legal claims. When retention of the personal data is no longer necessary, the data will be deleted or
anonymized.
What about flight24 BD Ltd applications?
flight24 BD Ltd makes available its online applications (mobile and web based) for download from various application
marketplaces. flight24 BD Ltd collects usage information for us to improve the application and to deliver a better and
more personalized experience. flight24 BD Ltd may track information on your use of our applications (e.g.
anonymized statistics on the daily number of visitors, the daily requests for specific usage elements, tracking interest,
who has posted content, the countries from which applications and Services are accessed). We use these statistics
exclusively for measuring activities and for improvement or adaptation of Services for your benefit. We may also use
analytic tools and methods to develop anonymized user statistics as described in our Cookie Policy
(https://www.flight24.co/cookie-policy/). flight24 BD Ltd uses such statistics for analysis, improvement of Services,
communicating findings, and product improvements for you, your Company, and other flight24 BD Ltd clients and
prospective clients. In accordance with applicable laws and the applications’ terms of use, certain information about
you (which may include your email address, itinerary data, and other information you provide voluntarily) may be
shared with third parties as stated in this Policy. Please note that once you leave flight24 BD Ltd websites and
applications for others, including, but not limited to, virtual assistants or other applications, the privacy policies of the
other websites or applications shall apply.
What about links to third party websites and services?
Our Services may contain links to third party websites. Some of these websites may allow you to purchase products
and services, register to receive materials, or receive new product and service updates. In many cases, you may be
asked to provide contact information such as your name, address, email address, phone number, and credit/debit
card information. If you use these third-party websites and/or provide your personal data and information, the privacy
policy and terms of service on those websites are applicable. We encourage you to carefully read such policies on
third party websites before submitting your personal data. flight24 BD Ltd is not responsible for and expressly
disclaims any and all liability related to the actions of such websites, their privacy policies, or the terms and content of
such websites.
How does flight24 BD Ltd handle “do not track” requests and use “Cookies” and other similar technologies?
We do not currently commit to responding to browsers “do not track” signals with respect to flight24 BD Ltd websites
and applications. We process your personal data through our websites and applications in accordance with this
Policy, irrespective of your tracking settings.
We may automatically collect information using “cookies”. You may choose to refuse cookies in your browser (please
refer to the “Cookies” link below) however, that may limit your ability to receive some or all of our Services and/or
some features may not be available to you or may not function properly as a result. Where required under applicable
law, flight24 BD Ltd will obtain your consent prior to collecting information by using cookies. Additional information on
“Cookies” and how the flight24 BD Ltd website uses them can be found here
https://www.flight24.co/cookie-policy/.
Does flight24 BD Ltd collect personal data of children?
flight24 BD Ltd does not knowingly collect personal data from children. Individuals under 18 years of age should not
use our Services to submit any personal data about themselves.
What are my rights with respect to my personal data?
You may choose what personal data (if any) you wish to provide to us. However, if you choose not to provide certain
details, your experience with some or all of our Services may be affected.
To the extent required by applicable law, you have the ability to exercise various rights with regard to your personal
data (i.e. access, correction, erasure, restriction, objection, portability, etc.). flight24 BD Ltd will handle such requests
in accordance with applicable law, including in the time specified by applicable law, and where permitted by
applicable law, may charge a reasonable administrative fee to cover the costs of responding to any such request.
Where processing is based on consent, you have the right to withdraw consent at any time if required by applicable
law, without affecting the lawfulness of processing based on your consent before your withdrawal.
In some jurisdictions, in addition to you agreeing to this Policy, data privacy or protection laws may require us to
obtain a separate express consent for processing of your personal data. Your consent may also be implied in some
circumstances, as permitted by applicable law, such as when communications are required to fulfill your requests.
How can I exercise my rights or make complaints?
If you have any questions about this Policy, you can contact flight24 BD Ltd’s Data Protection Officer as follows:
Flight24 BD Ltd
Attn: Legal Department
Address: 1,1/1 Naya Paltan, Rupayan Taj Tower, Level-6.
City/State/Zip: Dhaka 1000, Bangladesh
Email: admin@flight24.co
flight24 BD Ltd will respond to your request via the email address you use to exercise your request, the phone
number that you have registered with us or we otherwise have on file for you, or any other suitable method.
Depending on your request, we may review the request with you and/or your Company to assist in resolving and
responding to the request
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Flight24 BD Ltd. ("Flight24", "আমরা", বা "আমাদের") আপনার ব্যক্তিগত তথ্যের নিয়ন্ত্রক হিসেবে আপনার গোপনীয়তাকে সম্মান করে। এই নীতিমালায় বর্ণনা করা হয়েছে আমরা কীভাবে আপনার, আপনার কোম্পানির বা তৃতীয় পক্ষের কাছ থেকে প্রাপ্ত ব্যক্তিগত তথ্য সংগ্রহ এবং ব্যবহার করি।
এই নীতিমালা ব্যাখ্যা করে আমরা আপনার সম্পর্কে কী ধরনের তথ্য সংগ্রহ করি, কীভাবে তা ব্যবহার করি, কার সাথে শেয়ার করি এবং আপনার অধিকারগুলো কী কী। আমরা আপনার তথ্যের নিরাপত্তা নিশ্চিত করতে কী কী পদক্ষেপ নিই তাও এখানে উল্লেখ করা হয়েছে। আমাদের পরিষেবা ব্যবহারের মাধ্যমে আপনি এই নীতির সাথে একমত পোষণ করছেন।
পরিষেবা প্রদানের প্রয়োজনে আমরা নিচের তথ্যগুলো সংগ্রহ করতে পারি:
নাম ও যোগাযোগের তথ্য: নাম, ফোন নম্বর, ইমেইল, ঠিকানা।
ভ্রমণকারীর পছন্দ: রুটিং, সিট পছন্দ, খাবারের পছন্দ, হোটেল/গাড়ির মেম্বারশিপ ডাটা ইত্যাদি।
ভ্রমণ নথিপত্র: পাসপোর্ট, ভিসা, জাতীয় পরিচয়পত্র, জন্ম তারিখ, লিঙ্গ।
পেমেন্ট ডাটা: ক্রেডিট কার্ড নম্বর এবং ব্যাংক তথ্য।
প্রযুক্তিগত তথ্য: লগইন ক্রিডেনশিয়াল, ইউজার আইডি, আইপি (IP) অ্যাড্রেস এবং ব্রাউজিং তথ্য।
কোম্পানির তথ্য: বিভাগ, কস্ট সেন্টার বা এমপ্লয়ি আইডি।
(দ্রষ্টব্য: আপনি যদি অন্য কারো তথ্য আমাদের দেন, তবে আপনাকে নিশ্চিত করতে হবে যে তাদের অনুমতি আপনার কাছে আছে।)
সরাসরি আপনার কাছ থেকে (ইমেইল বা অন্যান্য মাধ্যমে যোগাযোগের সময়)।
আপনার কোম্পানির কাছ থেকে বা তাদের মনোনীত তৃতীয় পক্ষের কাছ থেকে।
আমাদের ওয়েবসাইট, অ্যাপ্লিকেশন এবং তৃতীয় পক্ষ (এয়ারলাইনস, হোটেল, পেমেন্ট গেটওয়ে) থেকে।
আমরা নির্দিষ্ট এবং বৈধ কারণে তথ্য ব্যবহার করি:
পরিষেবা প্রদান: ভ্রমণ বুকিং সম্পন্ন করা, টিকেট ইস্যু করা, রিফান্ড প্রসেস করা এবং আপনাকে আপডেট জানানো।
যোগাযোগ: কাস্টমার সার্ভিস প্রদান এবং বিভিন্ন মাধ্যমে আপনার সাথে যোগাযোগ রাখা।
অভিজ্ঞতা উন্নত করা: আমাদের ওয়েবসাইট কীভাবে ব্যবহৃত হচ্ছে তা বোঝা এবং আপনার পছন্দ অনুযায়ী কন্টেন্ট দেখানো।
মার্কেটিং: আপনার অনুমতি সাপেক্ষে নিউজলেটার বা অফার পাঠানো।
নিরাপত্তা ও আইনি বাধ্যবাধকতা: জালিয়াতি রোধ করা এবং আইনি প্রক্রিয়া মেনে চলা।
প্রয়োজন অনুযায়ী আমরা তথ্য শেয়ার করতে পারি:
আমাদের সহযোগী প্রতিষ্ঠান, পার্টনার এবং সাব-কন্ট্রাক্টরদের সাথে।
আপনার কোম্পানির সাথে (রিপোর্টিং বা অডিটিংয়ের জন্য)।
তৃতীয় পক্ষ পরিষেবা প্রদানকারী (যেমন: GDS, এয়ারলাইনস, হোটেল, ভিসা প্রসেসর, ক্রেডিট কার্ড কোম্পানি) এর সাথে।
আইন প্রয়োগকারী সংস্থা বা সরকারি কর্তৃপক্ষের অনুরোধে (আইনি প্রয়োজনে)।
যেহেতু আমরা একটি বৈশ্বিক ভ্রমণ সেবা প্রদানকারী প্রতিষ্ঠান, তাই আপনার তথ্য আন্তর্জাতিকভাবে স্থানান্তরিত হতে পারে। এক্ষেত্রে আমরা যথাযথ নিরাপত্তা ব্যবস্থা (যেমন: ডেটা সুরক্ষা চুক্তি) নিশ্চিত করি।
আমরা সাধারণত আমাদের নিজস্ব সার্ভারে (প্রধানত বাংলাদেশে) এবং তৃতীয় পক্ষ স্টোরেজ প্রোভাইডারের কাছে তথ্য সংরক্ষণ করি। আমরা আপনার তথ্য সুরক্ষিত রাখতে প্রযুক্তিগত ব্যবস্থা গ্রহণ করি। তবে ইন্টারনেটে কোনো তথ্য আদান-প্রদান ১০০% নিরাপদ নয়, তাই আপনি নিজ ঝুঁকিতে তথ্য প্রদান করেন। সতর্কবার্তা: ইমেইলের মাধ্যমে আমাদের ক্রেডিট কার্ডের তথ্য বা পাসওয়ার্ড পাঠাবেন না।
যতদিন পর্যন্ত পরিষেবা প্রদানের জন্য বা আইনি প্রয়োজনে তথ্যের প্রয়োজন থাকবে, ততদিন আমরা তা সংরক্ষণ করি। প্রয়োজন শেষ হলে তথ্য মুছে ফেলা হয় বা নামবিহীন (Anonymized) করে দেওয়া হয়।
আমাদের সাইটে অন্য ওয়েবসাইটের লিংক থাকতে পারে। আপনি যদি সেইসব সাইট ব্যবহার করেন, তবে তাদের নিজস্ব গোপনীয়তা নীতি প্রযোজ্য হবে। Flight24 অন্য কোনো সাইটের কার্যকলাপের জন্য দায়ী নয়।
আমরা জেনেশুনে ১৮ বছরের কম বয়সীদের কাছ থেকে কোনো ব্যক্তিগত তথ্য সংগ্রহ করি না।
প্রযোজ্য আইন অনুযায়ী আপনার তথ্যে প্রবেশাধিকার (Access), সংশোধন (Correction), মুছে ফেলা (Erasure) বা আপত্তি (Objection) জানানোর অধিকার রয়েছে। আপনি চাইলে যেকোনো সময় আপনার দেওয়া সম্মতি (Consent) প্রত্যাহার করতে পারেন।
আপনার কোনো প্রশ্ন থাকলে বা অধিকার প্রয়োগ করতে চাইলে আমাদের ডেটা প্রোটেকশন অফিসার-এর সাথে যোগাযোগ করুন:
ঠিকানা: Flight24 BD Ltd, ১, ১/১ নয়া পল্টন, রূপায়ন তাজ টাওয়ার, লেভেল-৬, ঢাকা ১০০০, বাংলাদেশ।
ইমেইল: admin@flight24.co
