At Flight24, we aim to make the booking and refund process as clear and straightforward as possible. Because Flight24 operates as an Online Travel Agency (OTA), many bookings are subject to the individual terms, fare rules, cancellation policies, and refund conditions of airlines, hotels, tour operators, and other travel service providers.
Refund eligibility depends on the rules attached to the travel product purchased.
Some bookings may be:
Fully refundable
Partially refundable
Refundable with cancellation fees
Non-refundable
Eligible only for travel credit, vouchers, or rebooking
The applicable conditions are normally displayed during the booking process and may also appear in your booking confirmation.
Airline ticket refunds are subject to the fare rules and policies of the operating or ticketing airline.
If your ticket is refundable, Flight24 may submit a refund request to the airline on your behalf. Any airline cancellation penalties, administrative charges, or other applicable fees may be deducted from the amount refunded.
Non-refundable tickets generally cannot be refunded when a passenger voluntarily cancels their trip, unless otherwise permitted by the airline or required by applicable law.
If an airline cancels your flight or makes a significant schedule change, you may be eligible for options such as:
A refund
An alternative flight
Rebooking
Airline credit or voucher
The options available depend on the airline's policy and applicable consumer protection laws.
Flight24 will assist customers with submitting eligible requests to the relevant travel provider.
Refunds for hotels, holiday packages, tours, transfers, activities, car rentals, and other services are subject to the cancellation and refund conditions of the relevant supplier.
Certain discounted, promotional, prepaid, or last-minute bookings may be completely non-refundable.
Flight24 may charge booking, processing, modification, cancellation, or service fees.
Unless required otherwise by applicable law, Flight24 service fees may be non-refundable once the booking or requested service has been processed.
Any applicable fees should be communicated during the booking or refund process.
To request a refund, customers should contact Flight24 through the customer support channel listed on our website.
Please provide:
Passenger or guest name
Flight24 booking reference
Airline or supplier booking reference, if available
Details of the service being cancelled
Reason for the refund request
Any supporting documentation required
Submitting a refund request does not guarantee that a refund will be approved. Approval remains subject to the relevant supplier's conditions and applicable law.
After a refund has been approved by the airline or travel supplier, Flight24 will process the refund to the original payment method whenever possible.
Processing times may vary depending on:
The airline or supplier
Payment method
Bank or card issuer
Currency
Nature of the booking
Supplier approval and banking processes may cause delays outside Flight24's direct control.
Approved refunds will generally be returned to the original payment method used for the booking.
Where this is not possible, Flight24 may request additional information from the customer to arrange an alternative refund method.
Currency conversion differences, bank charges, payment-provider fees, or exchange-rate fluctuations may affect the final amount received.
If a passenger or customer fails to use a booked service without cancelling it within the required time, the booking may be considered a no-show.
No-show bookings are often non-refundable or may be subject to substantial penalties under the supplier's rules.
Customers who believe they have accidentally made a duplicate booking should contact Flight24 as soon as possible.
Flight24 will attempt to assist with cancellation or refund requests, but refunds cannot be guaranteed and remain subject to the applicable supplier's rules.
Customers are responsible for ensuring they have valid passports, visas, transit visas, health documents, and other entry requirements.
Unless the applicable supplier's terms permit otherwise, refunds may not be available when a customer cannot travel because of missing, expired, incorrect, or rejected travel documentation.
Some airlines or suppliers may consider refund or waiver requests in cases involving serious illness, bereavement, or other exceptional circumstances.
Supporting documentation may be required, and approval is entirely subject to the supplier's rules unless applicable law provides otherwise.
Customers are encouraged to contact Flight24 before initiating a chargeback or payment dispute so that we can attempt to resolve the matter.
Submitting a chargeback does not automatically establish entitlement to a refund and may affect our ability to continue processing a pending refund request.
Flight24 may update this Refund Policy periodically to reflect changes in our services, supplier requirements, or legal obligations.
The version published on the Flight24 website at the time of review will indicate the latest effective date.
For questions about cancellations, refund eligibility, or an existing refund request, please contact Flight24 Customer Support using the contact details provided on our website.
